Operational Excellence (OE)

Operational excellence means a philosophy of leadership, team work and problem solving, resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees and optimizing existing activities in the process. Operational excellence lays it main emphasis on the need to continually improve through the promotion of a stronger teamwork atmosphere. Continuous improvement is not only biased towards improving human resource quality, but is also involved with the process and standard improvement processes. It acts as the framework and guidelines for safety and quality improvements for employees and customers, leading the way towards a business or a company becoming a better enterprise. Some of the excellence tools that we use in order to ensure operational excellence include: Lean Six Sigma, design, and innovation in order to achieve bottom-line improvement which can apply to businesses in all industries. With strategic planning and adherence to our unique excellence tools, we can guarantee that you will: achieve competitive edge, bottom-line improvement, and become insensitive to constantly changing market fluctuations. In today’s environment, optimizing existing activities is critical and by implementing operational excellence, you will be able to achieve sustainable results.

Who should Pursue?

  • Operational excellence can be pursued by a senior leadership group for example within a university that meet weekly to review administrative costs, identify opportunities for costs saving and generate ideas for working smarter across the universities.
  • Operational excellence can equally be pursued by a staff work group within an institution that possesses a diversity of experience and central administration that has been formed to assist the senior leadership team function as liaison between senior leadership, faculty and staff throughout the university.
  • The staff work group proposes methods for rethinking and reworking models of collaboration and consultation at the university.
  • The senior leadership group and staff work group will work in partnership with university faculty and staff to identify research communications and solve problems across the organization.

Benefits of Operational Excellence

  •  Long term commitment to organizations and companies to work smarter.
  • Reduces costs, enhances services and increases revenues.
  • Mitigating the impact of budget reductions while at the same time reducing operational costs.
  • Improving operations and processes, resulting in a more efficient, less redundant organization.
  • Promotion of entrepreneurship intelligence, risk taking corporations and engagement across interactions with business and community partners.
  • Freeing up money to be reinvested in the core business.
  • A culture change in a way a business or organization collaborates both internally and externally.
  • Identification and solving of problems.

Business impact

  •  Unleashing of an entrepreneurship within a business or organization, by the identification of the best practices for achieving efficiencies and scaling them up where appropriate. Improvement and change of management, problem solving skills so as to be able to alter calls and direction when needed.
  • Eradication of over consulting within businesses and organizations which may become a pitfall especially where it affects speed of information.

Our Approach

QSE adopts a “Ten Step Approach” to Implementation. This approach, designed and perfected by QSE, addresses each facet in an easy to implement manner. Tools merge with each other seamlessly and so effortlessly that the end product is a top-notch quality.