TL 9000

TL 9000 is the first unified set of quality system requirements and metrics designed specifically for the telecommunications industry.

TL 9000 encompasses the ISO 9001 standard verbatim, plus additional industry-specific telecom requirements. The TL 9000 management system is applied by telecom manufacturers and suppliers engaged in the design, development, production, delivery, installation and maintenance of telecommunications products and services. Applicable to over 10,000 telecommunications suppliers worldwide, the TL 9000 standard marks the first time the telecommunications industry has worked together to develop a uniform quality system requirement.

The latest version of TL 9000, known as TL 9000 Release 3.0, was published on March 31, 2001, and is based upon the new ISO 9001:2000 standard. In addition to ISO 9000 requirements, TL requirements include:
Reliability and associated costs

Software development and life-cycle management

Specialized service functions such as installation and engineering

Continuing communication between telecommunications service providers and suppliers

Benefits of becoming TL 9000 certified
Telecommunications companies have experienced many benefits when becoming TL 9000 certified, including:
Continuous improvement of service to subscribers

Enhanced customer/supplier relationships

Standardization of quality system requirements worldwide

Uniform performance and cost-based metrics

Efficient management of external audits and site visits

Overall cost reduction and increased competitiveness

Enhanced competitive position for conforming suppliers

Creation of a platform for improvement initiatives

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